Frequently Asked Questions

Welcome to our 'Frequently Asked Questions' page. Listed below are the most frequently asked questions from our customers in regards to shopping on our website.

Q: I am a new customer and i'm not sure how to place an order? Can you help me?

Q: Do you ship internationally?

Q: How long do I have to return a purchased item from your website?

 

Q: How long do i have to return a purchased item from your website?  

Q: Can I return a product, exchange or get a refund?

Q: Is your website secure?

Q: Can I have my order sent to a different delivery address?

Q: Can I contact you by telephone/email/post?

Q: Are receipts sent with purchases?

Do you have a question that is not listed here?

If so then please contact us and we will be happy to answer any questions that you may have.

Q: I am a new customer and I'm not sure how to place an order? Can you help me?

A: We endeavour to try to make shopping with us online as easy and as pleasurable as possible. Customers, such as yourself, are very important to us, so therefore making our website easy to use is paramount! Shopping at ASV Sports has never been easier. Here is a step-by-step guide to placing an order with us....

1. Browsing

On the home page, choose which type of product you would like to browse through. Underneath the ASV logo are options running from left to right that you can choose from.

2. Narrow down your search

The buttons at the top of the screen give you quick access to each collection, the miTeam collection is a link to the miTeam age where you can view this collection and request a quotation from ASV Sports via the contact page where you have the choice of email a quick question box provided or you can call us.

3. Finding out more about a product

Once you have found the item you would like to have a closer look at, you can either click on the picture or click on 'details', which is located under the picture. This will bring up a larger picture and more details are listed about the item.

4. Your shopping Basket

Once you are happy and would like to buy the item, you can select how many you would like to buy from your basket after initially adding the selected item. From here you can continue shopping for further gifts or 'proceed to checkout' if you are ready to purchase the item(s) in question.

5. The checkout

At the checkout stage, this is where we atke your details from you so that we can process and dispatch your order. We will require your name and contact details, such as your address for billing purposes. We can deliver your product to any address that you like, but your invoice will be billed to the card holder's address. Once you are happy with everything, you can 'proceed to payment'.

6. Submit your order

You are now ready to enter your payment details. Just fill in the form on screen and once submitted just sit back, relax and your order will be processed and dispatched to you as quickly as possible.

You should now be an expert in ordering from ASV Sports and we look forward to seeing you again. For further information regarding delivery, please visit the delivery information page for more details.

Q: Do you ship internationally?

A: Unfortunately we only ship items to customers within the UK and Northern Ireland. For further information regarding deliveries, please visit the Delivery information.

Q: How do I pay for my purchases?

A: We accept all major Credit/Debit cards when purchasing through the website directly. If you are not sure about your card, please contact us on 08450400390 and one of our dedicated team of advisors will be glad to assist you.

Q: How long do I have to return a purchased item from your website?

A: At ASV Sports we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items. We pride ourselves in our after-sales service. If you have brought an item through our website and you wish to return it back to us, then you have 7 days in which to do so. Once we have received the items, only then can a refund or exchange be given.

For further information please visit our Returns Policy Page

 

Q: Can I return a product, exchange a product or get a refund?

A: Items can be returned direct to us within 7 days. When returning items to us or to one of our outlets, the item(s) must be in its original packaging, unused and accompanied by the whole dispatch note and online receipt.

For further information, please visit our Returns Policy page

Q: Is your website secure?

A: This site takes precautions to help maintain the privacy and security of your information. For example, you are required to enter a valid Email address and Password before any personal information can be displayed. This site encrypts the information transmitted between our server and your browser. Also, if there is no activity on a page for an extended period of time, the site automatically logs you off. When that happens, you need to log on again using your Email address and Password. To help us provide the best possible service, we may collect and maintain certain information regarding, for example, the products you purchase, and your billing and delivery information. However, we protect and enforce the confidentiality of this information very strictly, and under no circumstances will we sell or rent it to other businesses or third parties. We respect your privacy and do all we can to honour the trust you place in us.

For further information please visit our Security Policy page.

Q: Can I have my order sent to a different delivery address?

A: Items can be dispatched to any location, providing it is within the UK and Northern Ireland and it does not have to be your home address either.